This policy explains how House of RAH Pty Ltd ("RAH", "we", "us") collects, uses and protects your personal information when you visit our website or purchase from us. We take privacy seriously and will always handle your data with care.
Privacy Policy.
When you place an order, we collect your name, email address, shipping address, phone number and payment information. Payment details are processed securely through our payment provider — we never store full card numbers.
When you sign up to our email list, we collect your email address and name. When you contact us, we retain the content of your message and your contact details.
We also collect anonymised browsing data through our website platform — pages visited, time on site, device type, referring source. This data cannot identify you personally.
To process and fulfil your order. To send order confirmation, shipping notifications and any order-related communications. To respond to your enquiries. To send our email newsletter, if you have opted in. To improve our website, products and customer experience.
We will only use your personal data for the purpose it was collected. We do not use your data for automated decision-making or profiling.
We do not sell, rent or trade your personal data. We share only what is necessary to operate our business — your shipping address with our logistics partners to fulfil your order, and payment details with our payment processor to complete your transaction.
We may be required to disclose your information if required by law or legal process. We will notify you where we are legally permitted to do so.
We use essential cookies to make the site function — keeping items in your cart, remembering your currency preference and maintaining your session. We use analytics cookies to understand how our site is used. We do not use advertising or cross-site tracking cookies.
You can disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the site.
If you have signed up to hear from us, we will send you occasional emails about new drops, the world of RAH, and things we think you would actually want to know. We only write when it is worth reading.
You can unsubscribe at any time using the link at the bottom of any email, or by emailing hello@house-of-rah.com. We will process your request promptly.
You have the right to access the personal information we hold about you, to request correction of inaccurate data, to request deletion of your data where we have no lawful basis to retain it, and to object to or restrict how we process your data.
To exercise any of these rights, email hello@house-of-rah.com. We will respond within 30 days. If you are based in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.
We use industry-standard security measures to protect your personal data, including SSL encryption for all data transmitted through our website. We will notify you promptly in the event of any data breach that affects your personal information.
We may update this policy from time to time. We will post the updated policy on this page with a revised effective date. If the changes are material, we will notify you by email where we have your contact details.
For any questions about this policy or how we handle your personal data, please contact us at hello@house-of-rah.com.
House of RAH Pty Ltd, Australia.
